Innov8 Displays Ltd. Terms and conditions
By using the www.Innov8Displays.com website you agree to be legally bound by these terms.
Use of Information
The copyright and other intellectual property rights for all content on this website is owned by Innov8 Displays Ltd. The information given on our website such as text, images and downloads, is provided for the use of customers of Innov8 Displays Ltd only. Images and text should not be downloaded and re-published for use for marketing purposes.
Conditions of Use
As a visitor to our website, you acknowledge and agree that any reliance on or use by you of any information available on this website shall be entirely at your own risk. In no event will Innov8 Displays Ltd be liable for any direct, indirect, consequential or exemplary damages arising from the use or the performance of this website or information downloaded from it.
Errors and Omissions Excepted (E & OE)
All product specification is for reference only and measurements are approximate. Innov8 Displays Ltd strives to publish information that is as accurate as possible, however there may be slight variations from time to time. We reserve the right to withdraw any items at any time and will not honour mistakes on our website made for any reason.
The costs advertised on our website include full colour printing of the product where applicable and are exclusive of VAT and delivery charges, which are added to your shopping cart before you checkout. We reserve the right to amend prices and remove any special offers or discounts at any time without notice.
Acceptance of an Order
The legally binding contract is complete when Innov8 Displays Ltd accepts an order. The order is not necessarily accepted at point of order, even when an order confirmation has been provided. We reserve the right to cancel an order for any reason up to the point of delivery.
Most hardware we supply is covered by a guarantees that can range from 1 Year to lifetime depending on the manufacturer. Products classified as ‘consumable’ items such as graphic prints, carry bags etc are not subject to warranties.
If your goods fail due to manufacturing defects during this timeframe you should contact us first to discuss outlining the nature of the issue. We may ask you to return the product to us whereby we will inspect the goods and if necessary repair or replace the item free of charge.
Payment can be made via our secure online payment system and via the “Payment” button on all invoices. We accept all major credit cards. We will require payment before we can proceed with your order.
Production on any orders will not commence until full payment has been received and cleared
Prices for items featuring graphics are quoted based on finished artwork (print ready) being supplied by the customer. These costs are subject to sight of artwork. Innov8 Displays Ltd reserve the right to re-quote should the artwork require studio time & scans. We can also produce the artwork based on the customer’s specification for an additional cost.
Supply of Artwork
Before submitting artwork, it is the customers responsibility to check that artwork is of the correct size, format and specification for the product ordered. All dimensions, templates and specifications are provided for each product on our website. The artwork files should be supplied as print ready.
We will check supplied artwork for suitability and will advise if there are any obvious issues with artwork provided, e.g. the size of the document. We do not make in depth checks of supplied artwork including spelling, grammar and resolution of files unless we are specifically asked to. There would be an additional cost for such proof reading or detailed file checking services.
Innov8 Displays Ltd cannot be held responsible for any errors on original artwork files; or any delays or costs incurred if we are provided with unsuitable artwork files.
Artwork Design Service
We offer a graphic design service for those customers who require some assistance with setting up their artwork. For an accurate quotation please contact [email protected] with a brief outlining your requirements.
Artwork design by Innov8 Displays Ltd is still subject to the same Artwork terms outlined above. It remains the responsibility of the client to check any artwork produced and to approve this artwork. This will be treated as supplied artwork.
Please see website product detail pages or contact us directly to understand the exact lead times of each specific product as they vary.
Production days quoted are based on full working days.
Free 3 Working Day
Our free delivery time is taken from the day that we dispatch your goods. Free deliveries are usually made 2 and 3 working days following dispatch. Working days are Monday – Friday. Standard delivery times are between 8am-6pm. A signature is required for the delivery. Please allow sufficient time for the delivery to be made
Our free delivery costs and lead times are based on mainland UK addresses only, excluding Highlands and Islands of Scotland, Northern Ireland, Channel Islands, Isle of Man and other remote locations. For an accurate shipping quote to a non-mainland UK destination, please email for a quotation advising the products you wish to order and the full delivery address.
Standard Next Working Day
Our standard next working day delivery time is taken from the day that we dispatch your goods. Standard deliveries are usually made on a next working day basis (Monday – Friday) Standard delivery times are 8am-6pm. A signature is required for the delivery. Please allow sufficient time for the delivery to be made
Our standard delivery costs and lead times are based on mainland UK addresses only, excluding Highlands and Islands of Scotland, Northern Ireland, Channel Islands, Isle of Man and other remote locations. For an accurate shipping quote to a non-mainland UK destination, please email for a quotation advising the products you wish to order and the full delivery address.
If you require delivery outside of the UK you can arrange for your own courier to collect the goods from us or we can provide you with a shipping quote. The quote we provide will be just the cost of the shipping the goods using our courier. Please be aware that you might be liable to pay any relevant additional charges and duty for receiving the goods depending on the local taxation rules for the country you are shipping to.
All service times are approximate and might take longer due to customs. Unfortunately we cannot guarantee exact delivery dates so please allow additional time for goods to clear and be delivered. All costs are excluding VAT and any local duty charges which must be paid direct if incurred.
Customer Arranging Collection
When using your own courier it is your responsibility to make the arrangements with your courier and provide us with the relevant documentation to attach to your packages. Unfortunately we can not be held responsible for any problems resulting from your courier not collecting from us, delays in the collection or only collecting part of the order from us. Goods collected by your own courier are deemed to be in good condition at time of collection and Innov8 Displays will not be responsible for transit damage in cases of customer collection.
If delivery is attempted and no one is available to sign for the goods then the delivery will usually be re-attempted the following working day. After 2 failed delivery attempts goods will be returned to Innov8 Displays Ltd and an additional delivery charge will be applied should you wish for us to re-dispatch the order.
We will always aim to keep you fully advised regarding potential delays or production delays caused by problems outside of our control.
Innov8 Displays will not be liable for any losses or consequential losses caused by late deliveries or courier problems. For this reason we recommend arranging for deliveries in advance of time-sensitive events.
In the event of goods being lost in transit or mis-routed, Innov8 Displays will start searches from the point we are notified of the issue.
Searches will take 4 working days after which point your order will be re-printed if items cannot be located.
Innov8 Displays will not re-print bespoke products until all searches have been carried out.
Inspection of goods on delivery
Parcels should be inspected closely before signing for goods and please ensure that you check all items before you accept and sign for the delivery.
While every effort is made to ensure your order is perfect, sometimes problems may arise either in transit or in the production of your order.
Innov8 Displays will not provide compensation for losses or subsequent losses caused due to printing errors, late deliveries or missing or incorrect items.
It is therefore advised that all orders must be checked and any problems reported within 48 hours of receipt. You should always assemble your stand BEFORE taking it to your event or passing to your customer so if there are any problems they can be resolved.
If your order is being delivered direct to you customer, please ensure the Terms and Conditions of delivery are passed on to them:
Innov8 Displays Ltd requires all customers to inspect their goods thoroughly before signing for them. INNOV8 DISPLAYS WILL NOT ACCEPT LIABILITY FOR DAMAGED GOODS WHICH HAVE BEEN SIGNED FOR IN GOOD CONDITION or SIGNED UNCHECKED. If you don’t have time to check the goods you must sign for them as DAMAGED.
It is paramount that all goods must be checked at time of delivery before signing for the item(s). If you inspect goods and find any damage then please refuse the delivery and do not sign for the goods. This will ensure that the consignment is returned to us where it can be inspected, repaired/replaced and ultimately re-delivered.
If goods are signed for unchecked and are subsequently found to be damaged then it is the customers responsibility to return them to us for repair/replacement. Regrettably we cannot offer a free collection of damaged goods that have been accepted and signed for at time of delivery.
In the unlikely event that your goods arrive faulty or with a manufacturing defect please contact us within 7 working days of delivery to claim a refund or an exchange.
Should you order goods in error or be unhappy with your goods in any way then you should return them to us at your cost within 7 working days from date of delivery so we can inspect them.
All goods should be returned sealed, unused and in their original packaging. We cannot refund for items which have been opened, used or are damaged.
Goods must be returned at the customers cost and we strongly advise sending all goods via an insured service.
For non-printed products which are bought to order there may be a re-stocking fee for returned goods of up to 20% of the value of the goods. The cost of the outgoing delivery will also not be refunded.
We cannot accept returns of items which have been bespoke printed unless damaged or faulty.
If you need to cancel your order for any reason, you can do this at anytime up until the goods are in production. Production is considered placing orders with our suppliers, or physically beginning the production process in any way.
Cancellations must be made in writing to [email protected] quoting the order number and reason for cancellation. Any monies paid will be refunded once this is received. As goods are made to order, unfortunately once they are in production you will be liable to pay for them.
We will not automatically assume that an order is cancelled if payment or artwork is not received. You will need to inform us as per the cancellation policy to cancel an order.
Publishing photos / examples of work
From time to time we may take photographs of finished customer orders for quality control purposes or to be used as examples of our work. Such images could be published on our own website www.Innov8Displays.com or on social media. If you would rather us not use publish pictures of your work or take / store images for our own records, please inform us after placing your order.
Ownership of Goods
The goods remain the property of Innov8 Displays Ltd until paid for in full and can be redeemed if accounts have not been paid for within 30 days from receipt of invoice.